Refund policy
The 14-day money-back guarantee, what qualifies, how to request a refund, and what happens to your license.
14-day money-back guarantee
Every Caisson purchase comes with a 14-day money-back guarantee. Request a refund within 14 days of your purchase, for any reason, and you receive a full refund. The guarantee is unconditional: it applies whether or not you have downloaded, installed, or used the software, and to every buyer regardless of location or of whether you buy as a consumer or a business.
How refunds are processed
Paddle is the Merchant of Record and executes every refund. An approved refund is returned to your original payment method, where possible, within 14 days of approval.
How to request a refund
Contact us at [email protected] with your order number, or contact Paddle directly through paddle.net. If a single order covered more than one bundle or module, tell us which item you are refunding, individual line items can be refunded on their own.
What happens to your license
An approved refund revokes the license entitlement granted by the refunded purchase and removes any unused credits it granted. Access already exercised and credits already spent are not affected.
Canonical policy
The canonical policy is the legal page at /legal/terms, this page is a support-retrieval summary; if the two ever disagree, the legal page controls.