Get help with Caisson
Direct support from Caisson Software LLC for purchases, licenses, delivery, and product questions.
What to include
Orders and refunds
Include the Paddle order number and the email address used at checkout. For a multi-item order, name the bundle or module you need help with.
Licenses and delivery
Include the order number, your Caisson account email, and the package or entitlement you expected to receive. Do not email license tokens or credentials.
Product and documentation
Tell us what you are building, which bundle or module you are using, and link the relevant documentation page when possible.
Refund policy
Every purchase includes an unconditional 14-day money-back guarantee. The dedicated policy explains eligibility, request details, and what happens to licenses and credits after approval.
Security reports
Send vulnerability reports and reproduction steps to [email protected]. Do not send secrets, production data, or credentials.
See the security page and security.txt for the disclosure channel.
Paddle payment help
Paddle is the Merchant of Record and handles payment receipts, tax, and the payment-side execution of approved refunds. For Paddle account or receipt help, visit paddle.net.